Cancel/Change Order

At Aethelfashion, we understand that customers may occasionally need to cancel an order or correct information after checkout. We will make reasonable efforts to accommodate cancellation or change requests when the order has not yet entered processing or shipment.

Because orders are processed promptly, please contact us as soon as possible after placing your order if you need to make a change or request a cancellation.

Cancellation & Change Overview

Order Cancellation

You may request cancellation of your order by contacting support@aethelfashion.com as soon as possible after placing the order.

Cancellation requests are reviewed based on the current status of the order. If the order has not entered processing or shipment, we will make reasonable efforts to cancel it.

Changing an Order

If you need to change an order, contact our support team immediately. Depending on the order status, we may be able to assist with changes such as:

• Shipping address corrections.
• Product selection changes.
• Size or color changes.
• Quantity adjustments.
• Other order details before fulfillment.

Product, size, and color changes are subject to availability. If the requested item is unavailable, we may not be able to make the requested change.

How to Request a Cancellation or Change

To help us locate your order quickly, please include your order number, customer name, email address used at checkout, and a clear description of the requested cancellation or change.

Shipping Address Changes

Customers are responsible for providing a complete and accurate shipping address during checkout. If you discover an address error after placing an order, contact us immediately.

We will make reasonable efforts to update the address before the order is processed. However, once an order has been shipped, we cannot guarantee that the delivery address can be changed.

After shipment, any available address correction or delivery adjustment may need to be handled directly with the applicable carrier.

Orders Already Shipped

Once an order has been transferred to the delivery carrier, cancellation or modification may no longer be possible because the package is already in transit.

If you no longer want an item after it has been shipped or delivered, you may review our Return & Refund Policy to determine whether the order qualifies for a return.

Refunds for Cancelled Orders

When an eligible cancellation is successfully completed before shipment, any applicable refund will be issued to the original payment method used for the order.

Refund processing may take up to 12 days after the cancellation has been confirmed. After the refund is issued, additional time may be required by the payment provider or financial institution before the funds appear in the account.

Order Processing Time

Aethelfashion generally processes orders within 1 business day. Our order cut-off time is 5:00 PM EST, Monday through Friday.

Orders received after the daily cut-off time, on weekends, or on applicable holidays may begin processing on the next business day.

Because orders may enter fulfillment shortly after processing begins, customers should submit cancellation or change requests as early as possible.

After a Cancellation or Change

Once our team confirms that a cancellation or change has been completed, customers should retain the confirmation for their records.

If a requested change cannot be completed because the order has already been processed or shipped, the original order information will remain in effect and the applicable shipping or return procedures may apply.

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